Each time I order phone, I pass credit check and then I get Error it’s us not you every time.
My name is Anne Kemp, today I ordered the Samsung Gaalaxy A55 In Yellow. I passed credit check and read , downloaded and signed contracts. I then clicked the finish order and was hit with ERROR, It's us not you. So Im currently unaware as to wether my order has been placed or processed. That's mainly it.
You will need to call Sky to check if the order went through. To call Sky dial 150 (free) from a Sky Talk landline or another Sky mobile or alternatively use this link: https://www.sky.com/help/home UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed. ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number. (The forum doesn’t allow us to type the numbers in full).
The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
