Discussion topic: ESim

This message was authored by: Natalie2708 · ‎30 Apr 2024

I have tried to activate esim in new phone which has resulted in old sim being deactivated but no option to install esim on new device. I'm now unable to call to resolve and no way of activating sim

This message was authored by: 63johnw · ‎30 Apr 2024

Hi @Natalie2708 to try and get you some help I have escalated your issue to sky so look out for a coloured speech bubble on here inviting you to a private chat.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: Mr+Flibbles+86 · ‎01 May 2024

Thanks for escalating this. We’ve sent an invite to @Natalie2708 to chat.

This message was authored by: Lisa-P1987 · ‎03 May 2024

We are still looking to help you @Natalie2708 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: ESim

ESim

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