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Discussion topic: ESim activated but no signal

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This message was authored by: trolleybag

Message posted on ‎16 May 2025 11:54 PM

ESim activated but no signal

Daughter has terrible signal with her physical SIM (strangely mine is fine) so tried converting to eSim........ No service whatsoever!!!!

Can't convert back because sky needs to text a security code. But no service!!

What now??

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎17 May 2025 05:35 AM

Re: ESim activated but no signal

Posted by a Superuser, not a Sky employee. Find out more

If she wants to go back to a physical sim she would need to contact Sky.

 

Regarding her lack of a signal does anything appear here for her:

 

https://www.sky.com/help/servicestatus/your-services/mobile

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This message was authored by: trolleybag

Message posted on ‎17 May 2025 07:13 AM

Re: ESim activated but no signal

Sorry, I didn't mean no signal, I meant no service. It's not recognising a SIM at all

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Message posted on ‎17 May 2025 07:19 AM

Re: ESim activated but no signal

Posted by a Superuser, not a Sky employee. Find out more

Hi @trolleybag  has she removed the physical sim ? Is there an option for primary sim in the phone settings ? 

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Message posted on ‎17 May 2025 07:32 AM

Re: ESim activated but no signal

Hi

She hasn't removed the SIM so I'll do that now. It's an iPhone 13, came see an option for primary SIM but I'll check. Thanks 

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Message posted on ‎17 May 2025 07:41 AM

Re: ESim activated but no signal

Removed the physical SIM, not change, I don't think it's recognising esim as it now just says 'no SIM '. 

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