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Discussion topic: E Sim QR code not working

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This message was authored by Mikemurg This message was authored by: Mikemurg

E Sim QR code not working

Hi,  hoping someone can help,  I'm having some issues installing an e sim to my Samsung S9 +FE tablet,  it reads the QR code and says the code is  invalid or already installed and won't go any further.  I called the help desk and they said the sim is showing as activated and that I needed to reset my mobile network and it should appear within 24 hours.  Is now been 48 hours and no sim showing.  I wouldn't mind but I took out the sim contract thinking i would be able to use it with my tablet.  Has anyone any ideas what I can do to resolve?  Thanks in advance.

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This message was authored by 63johnw This message was authored by: 63johnw

Re: E Sim QR code not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mikemurg  i cant see that on the list of esim compatible devices listed by sky ?

 

https://www.sky.com/help/articles/esim-sky-mobile-compatible-devices





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Mikemurg
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This message was authored by Mikemurg This message was authored by: Mikemurg

Re: E Sim QR code not working

@63johnw thanks for the reply.  Yeh it's definitely not on the list!  Are Sky rolling out the e sims to tablets anytime soon? 

This message was authored by 63johnw This message was authored by: 63johnw

Re: E Sim QR code not working

Posted by a Superuser, not a Sky employee. Find out more

Not that I have seen or heard @Mikemurg , they don't do them for smart watches either yet. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
Mikemurg
Topic Author
This message was authored by Mikemurg This message was authored by: Mikemurg

Re: E Sim QR code not working

Is it possible to de- active the e sim and use the physical sim? Or do I need to order a new sim. 

This message was authored by 63johnw This message was authored by: 63johnw

Re: E Sim QR code not working

Posted by a Superuser, not a Sky employee. Find out more

To try and get you some help @Mikemurg  i have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: E Sim QR code not working

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Mikemurg to chat.

This message was authored by Addie15 This message was authored by: Addie15

Re: E Sim QR code not working

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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