Duplicate number

[Chillin]

My sons phone is receiving calls and texts for a lass called Abbie. She is receiving my sons calls and texts. He receives texts from her driving instructor and has received a text from a university offering her a place. He receives calls from her boyfriend when her boyfriend is trying to ring her. They are now at the stage where if my son receives her texts he forwards it to the boyfriend and if Abbie receives my sons texts she forwards them to my son.  It's totally stupid. I have gone round and round in circles on the online help...I just want a contact number to talk to a human being. Is that so difficult? 

[caesarome]

From your Sons phone the free number to call is just 150. Say nothing when asked why you are calling by the bot so it directs you to an adviser.

[Daniel0210]

@Chillin 

The account holder (you or your son) can ring Sky by dialling 150 free from his Sky mobile). 
You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

[Chillin]

my sons phone is attached to my account, should I still ring from his phone or from the main number on the account (which is mine) thanks

[caesarome]

I don't think it matters but should you call from your phone make sure they understand what phone has this issue.

[Daniel0210]

@Chillin 

And it might be best to call from your phone but have your sons mobile close at hand in case the agent asks you to try or check something on it.