Double payment

[hi2637]

Hi I payed my first bill early not realising it would still come out by direct debit if I did that now I've been charged twice. Can I get a refund for the second time I need the money?

[Daniel0210]

@hi2637 
As you've now discovered, if you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[caesarome]

Does the payment you made appear on your account as a credit ?

[hi2637]

Yeah it's showing as credit and I'd like help with a refund 

[Daniel0210]

@hi2637 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @hi2637 an invite to chat.

[Lisa-P1987]

We are still looking to help you @hi2637 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks