Does sky outsource all calls to India now

[Pammy3]

IV have rang numerous times and it seems all calls are now outsourced.  Twice the have made mistakes as to what I need.

[Daniel0210]

@Pammy3 

Sky have call centres in the UK and various other countries including India and Bulgaria iirc. All calls go to the next available agent wherever they may be based. 

What issue do you have? 

[caesarome]

@Pammy3 

Although we are customers here we might be able to help saving you another call unless your issue is account related.

[Daniel0210]

@Pammy3 

Is this still connected to this thread from June?
https://helpforum.sky.com/t5/Sky-Mobile/Account-restricted/m-p/5021370#M253333 

[Pammy3]

Well they cancelled my sky and sent a box for me to put sky box in...I then had to call again and explain all this . It was just so annoying.

Now I want to upgrade my phone and I just keep getting outsourced and feel like I'm not listened to properly 

[Daniel0210]

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@Pammy3 wrote:

Well they cancelled my sky and sent a box for me to put sky box in...I then had to call again and explain all this . It was just so annoying.

Explain all what? When you cancel Sky send packaging for you to return loaned equipment. That's how it should work. 

Now I want to upgrade my phone and I just keep getting outsourced and feel like I'm not listened to properly 

As we've stated Sky use agents in various countries, as do many other providers and in fact many large businesses in general. 

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[Pammy3]

• I didn't cancel sky , just wanted to cancel paramount 

[Daniel0210]

@Pammy3 

You've got three different fairly recent threads on the go now connected to your issues so its all getting very confusing.

https://helpforum.sky.com/t5/Sky-Mobile/Account-restricted/m-p/5021370#M253333 

https://helpforum.sky.com/t5/Sky-Mobile/quot-Your-services-are-currently-being-restricted-quot/m-p/5... 

Sky would only send return packaging if you'd asked to cancel your subscription, not just a small aspect of it. 

[Pammy3]

My account is still restricted and they tell me I owe no money.

Sky has really gone downhill 

[Daniel0210]

@Pammy3 

I was going to suggest you make a complaint but see on one of the other threads you've made two already. Sky have up to 8 weeks to resolve the issue in the complaint before the next stage. 

[Pammy3]

I have and never had anything back from them Daniel 

It's all been very frustrating, iv been with sky nearly 16years now and never had any problems until earlier this year 

I need to upgrade my phone but it's putting me off calling 😕

[TimmyBGood]

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@Pammy3 wrote:

IV have rang numerous times and it seems all calls are now outsourced.  

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An increasing percentage, yes.  Sky Group has been owned by the Comcast Corporation since late 2018, and that kind of change tends to have wide-ranging impacts.

[kevin88]

It's gonna happen more Sky have just shutdown three call centres Stockport, Sheffield and Leeds recently they are also reducing the staff in Dunfermline.  from what i hear they are shifting the work to South Africa as well as India.