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Discussion topic: Direct debit taken and not showing deducted from my account

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Nicola_1
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Direct debit taken and not showing deducted from my account

‎06 Dec 2024 07:15 PM

Went to swap my iPhone to new one, direct debit taken from my account on 3rd December but my mobile account on the app is showing exactly the same today 6th December - nothings changed?!  How long dues this app take to update?!

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Nicola_1
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Re: Direct debit taken and not showing deducted from my account

‎06 Dec 2024 07:36 PM

Thanks for your help much appreciated 

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caesarome
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Re: Direct debit taken and not showing deducted from my account

‎06 Dec 2024 07:21 PM

Posted by a Superuser, not a Sky employee. Find out more

@Nicola_1 

Is the app showing that the bill hasn't been paid, does it sy anything like it is overdue ?

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Nicola_1
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Re: Direct debit taken and not showing deducted from my account

‎06 Dec 2024 07:25 PM

The app is just saying balance is nothing but it always says PAID in green writing and it doesn't 

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caesarome
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Re: Direct debit taken and not showing deducted from my account

‎06 Dec 2024 07:30 PM

Posted by a Superuser, not a Sky employee. Find out more

If the balance is saying nothing then the bill has been paid, so I would check it again after the weekend as ut might have updated by then.

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Nicola_1
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Re: Direct debit taken and not showing deducted from my account

‎06 Dec 2024 07:36 PM

Thanks for your help much appreciated 

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