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Discussion topic: Delivery

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This message was authored by Chan4214 This message was authored by: Chan4214

Delivery

If I signed my credit agreement on a Thursday at half 8 pm when should I get my phone contract ?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Delivery

Posted by a Superuser, not a Sky employee. Find out more

@Chan4214 

As customers we can't say for sure. What we do know is that after the two credit checks have been completed (it may take longer over a weekend) the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

We have no insider knowledge regarding stock levels or delivery timescales. When your order is ready you should get an email from Sky, and then another from DPD which will have details of your 1 hour delivery time slot.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Chan4214
Topic Author
This message was authored by Chan4214 This message was authored by: Chan4214

Re: Delivery

I have received an email saying it's despatched and DPD are waiting to receive it could this mean I could get it tomorrow 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Delivery

Posted by a Superuser, not a Sky employee. Find out more

@Chan4214 

Possibly but until you get the time slot email you won't know for certain.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Chan4214
Topic Author
This message was authored by Chan4214 This message was authored by: Chan4214

Re: Delivery

Ok thank you 

This message was authored by caesarome This message was authored by: caesarome

Re: Delivery

Posted by a Superuser, not a Sky employee. Find out more

@Chan4214 wrote:

I have received an email saying it's despatched and DPD are waiting to receive it 


That does mean it is on it's way to DPD so it will be touch and go if you receive it tomorrow. If you do then DOD should text/email you with a one hour delivery slot in the morning so if you are not sent this then it is unlikely you will be seeing it tomorrow.

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