Delivery

[Sophie945]

I placed an order for a new phone yesterday and I have yet to revive an order or confirmation number, I spoke to someone on the phone today about it being approved however i still haven't heard anything, does this process normally take a while? As when I was purchasing it displayed that it would be with me the next day. I have no further emails and no way to track the phone or process 

[caesarome]

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@Sophie945 wrote:

I spoke to someone on the phone today about it being approved 

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What did they say when they spoke to you ?

[Sophie945]

That it was being approved by the fraud team , which I understand as it is through credit, I just assumed it wouldn't take longer than a day 

[caesarome]

It sounds like the deeper credit check is still being completed hence the delay, hopefully you will have some movement on the order next week.

[Sophie945]

Ok thank you for your help 🙂