Discussion topic: Delivery refused

This message was authored by: Misa2 · ‎10 Apr 2024

Hlo

i ordered a mobile and sim contract from sky and it was out for delivery a very next day but my tracking showed that my ordered was refused and will be returned to sky what does that mean..do i still have to pay bills?

This message was authored by: Daniel0210 · ‎10 Apr 2024

@Misa2

Only guessing here but perhaps DPD attempted delivery at the wrong address and the honest householder quite rightly refused to accept the parcel.

Give Sky a call to establish what's the best course of action.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: 63johnw · ‎10 Apr 2024

Hi @Misa2 if you haven't received the phone you won't have to pay for it. You could call sky to find out what's going to happen next. It's free on 150 from a sky sim.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: Daniel0210 · ‎10 Apr 2024

@Misa2

Only guessing here but perhaps DPD attempted delivery at the wrong address and the honest householder quite rightly refused to accept the parcel.

Give Sky a call to establish what's the best course of action.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Delivery refused

Delivery refused

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