Data roll over won’t show on my phone but has cleared my piggybank

[Watcher44]

My data on phone says I’m running out of my plan . But I’ve loaded roll over data numerous times and it’s not worked only cleared from my piggy bank .

[Daniel0210]

@Watcher44 

This is a problem that Sky are aware of and looking to fix as soon as possible. The data will arrive, only not as quickly as you would expect. If you carry on trying you'll end up transferring more than you wanted to, although any data left over would roll back into your Piggybank. 

[63johnw]

Hi @Watcher44  there have been issues recently where it is taking longer for the data to appear on your sim. You can call sky on 150 and ask them to look at it if you can't wait for a few hours. 

[Watcher44]

Hello

thank you for your replies, I rang sky 150 and they sorted it. It was my settings data saver on etc.

thanks again

[auds50]

hi i have same problem  data not showing on data usage  im sure this has happened to me before  how long does it take to show up  ?   many thanks  auds