Data roaming plus

[RachelDarnton]

Just arrived in Australia and my data roaming plus passport doesn't work. Spent an hour on phone to Sky trying to rectify but they haven't sorted it. My spend cap has been changed to accommodate the extra cost but still does not work. I have done everything that Sky requested. Any help appreciated.

[Tom-W19]

Hi @RachelDarnton 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

Thanks for chatting to us @RachelDarnton . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks