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Discussion topic: Data roaming plus

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This message was authored by RachelDarnton This message was authored by: RachelDarnton

Data roaming plus

Just arrived in Australia and my data roaming plus passport doesn't work. Spent an hour on phone to Sky trying to rectify but they haven't sorted it. My spend cap has been changed to accommodate the extra cost but still does not work. I have done everything that Sky requested. Any help appreciated.

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Data roaming plus

Posted by a Sky employee

Hi @RachelDarnton 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Data roaming plus

Posted by a Sky employee

Thanks for chatting to us @RachelDarnton . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

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