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Discussion topic: Data not working while on a voice call. Sky Ireland

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Whateverirl
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This message was authored by Whateverirl This message was authored by: Whateverirl

Re: Data not working while on a voice call. Sky Ireland

Cheers @Deezell it's safe to say we've all had a very similar reply. The only difference is that I am told they are working on various models that they do not support since they opened the network. They do not have a timeline but I've requested an update since I last received a reply from Sky support on X. It's such  a poor start for the network as this should be standard for all phones that support it. I've a Galaxy flip 5 and at one stage one of the support staff said my device was too old. I was going to go mad with them but just hung up the phone.... 

This message was authored by FWX This message was authored by: FWX

Re: Data not working while on a voice call. Sky Ireland

Credit to @Saint1 

 

It seems most recent Samsungs & all iPhones have VoLTE for Sky - so likely other devices which will have lower priority won't have it yet as they would need to do testing and smaller manufacturers can especially be quite slow to do this.

 

 

 

You could consider using an app to enable for androids if needed, is a well trodden path for a lot of people worldwide - some phones will never have VoLTE enabled by retailers if they are too niche as well (so the apps can be a must)

This message was authored by Saint1 This message was authored by: Saint1

Re: Data not working while on a voice call. Sky Ireland

Thanks @FWX 

Yes within the industry these releases can be slow and take time from a testing perspective - you should assume the more common your device is the more chance it already has VoLTE ready or at least it will be higher on a prioritisation list to have soon.

 

Think it would be the same for wifi calling - when you get one the other comes with it. 

 

Don't expect Sky to commit to dates on releases for any specific device, as mentioned in other threads this stuff is always NDA'd and really is driven by the manufacturers releasing the software needed

 

 

This message was authored by RF5 This message was authored by: RF5

Re: Data not working while on a voice call. Sky Ireland

Would you be able to recommend any apps to enable Volte?

This message was authored by Deezell This message was authored by: Deezell

Re: Data not working while on a voice call. Sky Ireland

The App suggestion came from @Saint on this similar thread.  There he links an older reddit forum which in turn links various github developer bodies for specific phones. On Google play there are apps purporting to enable Volte, or prevent degrade to 2/3g, but I'm  not convinced. The latter app reports some success, only to prevent the phone making calls as it's locked in 4g/LTE, and can't call across this because the carrier (SKY) hasn't or can't enable your legacy carrier phone. Have a look at the other thread.

https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Ireland-VOLTE-not-working/m-p/4783483/emcs_t/S2h8...

 

This message was authored by Saint1 This message was authored by: Saint1

Re: Data not working while on a voice call. Sky Ireland

@Deezell I would need to dig into those as its a long time since I needed to use one, but I would expect the app only allows the VoLTE toggle to appear for Android devices and you can still turn it on/off as needed.

 

Likely loads of youtube tutorials which explain it from people much more informed than me.

This message was authored by Deezell This message was authored by: Deezell

Re: Data not working while on a voice call. Sky Ireland

The reddit link goes to a discussion firum on enabling VoLte, there are various post and some link to github patches for specific phones, and mention of the custom rom upgrade surge when apparently there was a big demand for VoLte on various handsets. Nothing solid or stable though, and I think Samsung phones with Google  FRP would need to be bypassed to make such changes.  I change the CSC letters in  carrier softtware description in the phine software status using a Samsung tool, Sanfw. It changed it from Three (3IE) to EUX, a generic software update, but it failed to remove Three startup, logo, bloat and probably feature settings. I might change it to Vodafone  (VDI) and see what happens.

This message was authored by Saint1 This message was authored by: Saint1

Re: Data not working while on a voice call. Sky Ireland

reddit link was the first thing that popped up, this question is not specific to Ireland and is a worldwide issue (especially in smaller island nations). The below seems to have some specific guides which might be of more use - a quick search on youtube shows 100's of videos as well which would be far more practical.

 

https://xdaforums.com/t/enable-volte-vowifi-in-unsupported-countries-without-root-requires-shizuku.4... 

 

Likely as you are saying there are other ways to enable it directly, but I am not technical enough and so had only used an app in the past to do it for me @Deezell 

This message was authored by Deezell This message was authored by: Deezell

Re: Data not working while on a voice call. Sky Ireland

After two more long sessions yesterday to support,  somewhere in India, I got nearly nowhere.  First was a telephone conversation with a determined but knowledge deficient agent, who pursued the bot screen she was reading answers off until she ran out of options. She tried to go off script, based perhaps on guesswork, advising me to make menu choices that applied to a different brand of phone, (a pizel I'm guessing), not applicable to my Samsung. She advised removing the Sim and wiping it, which is an urban legend, and then suggested  random APN  MMC and MNC numbers to try, which I recognised as UK Sky, which of course didn't  work. 

I tried a WhatsApp chat again, different agent, but this time armed with the one useful piece of information I gleaned from my 90 minute conversation, a method to show images or screen grabs to the agent.  The url www.sky.com/myphoto allows you upload images, and each is a assigned a six character code, which you can include in a chat. I uploaded some system data  gleaned from a useful app called 'Volte Check', which was a full techy list of the phones connection status. This clearly showed Volte not provisioned, and the toggle greyed out. It was enough for the agent to escalate it past his grade to 'network fault support', so I'll wait and see what happens next. Here's some of the data from 'Volte Check' app.

 

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Whateverirl
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This message was authored by Whateverirl This message was authored by: Whateverirl

Re: Data not working while on a voice call. Sky Ireland

Hi @Deezell .. cheers for the update. I am still dealing with Sky Twitter/X support and they have come back to me after 4 days and said over the next few software updates by Samsung they are fixing the issue directly with Sky. He has promised me that my phone a Samsung Galaxy Flip5 will be part of the November software update as it was one of the initial devices they are trying to support. He said numerous other handsets will also get the update to work VoLTE and this will continue over the next few months software updates. I was texting a Steve and a Patrick so let's hope they are true to their word.

This message was authored by Deezell This message was authored by: Deezell

Re: Data not working while on a voice call. Sky Ireland

Steve and Patrick,  they're not popular names in Mumbai (unless they ring you from 'Microsoft'  to, er, 'fix your computer').

That's good news though, Sky obviously missing some tricks. I dropped into a Three Shop yesterday to see could they tell me if my phone was not 'whitelisted', I'd read on a reddit forum of issues with phones which had changed carriers needing to be cleared by the original carrier for certain features to work. Worried that Sky were perhaps locked out of the VoLte by some element of a carrier supplied phone, I wanted to check was my unlocked out of contract former Three phone fully and legitimately unlocked. Three online support (also from asia) wouldn't tell me as I didn't have the same name as the guy I bought it off. The lad in the local Three shop was only too happy to oblige, typing in the primary Sim, and declaring that the phone was officially 'clean' as it actually stated on his terminal.  Today I received a software update notification. I wonder is it related? I changed the software provider carrier code on the phone to 'VDI', Vodafone Ireland, which got rid of the Three startup logo and some Three game pushing bloatware. I'm hoping that whatever future software updates I receive, being tweaked for Vodafone Ireland, will better suit the the actual Vodafone network being used. It's probably uninformed logic, as there are  Sky switchers from Vodafone supplied mobiles who have lost Volte. I'm inclined to think the fault is entirely Sky, they've  been lax in their provisioning. I'm going to run the software update now, see what happens🤞.

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