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Discussion topic: Data not rolling

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Moskan
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This message was authored by Moskan This message was authored by: Moskan

Data not rolling

‎02 Feb 2024 11:05 AM

Hey

i just upgraded from 4gb too 10gb and i wanted it too be added rn as i run out of mine but they havent still added my data but in the bill wrote -£11 for this month but i dont see my 10gb data 

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Data not rolling

‎02 Feb 2024 11:08 AM

Posted by a Superuser, not a Sky employee. Find out more

@Moskan 

It should be added pro rata (so this month you'll get the relevant proportion of the 10GB then on the next billing period you should get the full 10GB). 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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