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Data Usage

Researcher
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Data Usage

Im new to Sky mobile, I look at the app on my phone for data & i see 484/500, what does this mean, i have used 484 or i have 484 left?

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Managing Editor
Posts: 804
Post 2 of 11
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Re: Data Usage

@SteveB100 It would help if you could advise what phone you have as differnt phones use differnt apps etc.

Researcher
Posts: 14
Post 3 of 11
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Re: Data Usage

Samsung A5 2017. Android

Differents apps on different phones, i would thought its Android/Apple/IOS

 

Community Manager
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Post 4 of 11
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Re: Data Usage

How are you getting to the app with those numbers on it?

 

I'm tempted to say you're on a 500MB plan and you have 484MB left but can't be totally sure. Can you add a screenshot to this thread?

Sam
Community Manager

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Researcher
Posts: 14
Post 5 of 11
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Re: Data Usage

Accessed

From 'MY SKY'>manage account>Mobile.

Dont need screen dump as the month has now rolled over, and it shows the data saved in the bank, so the numbers are used from available.

Community Manager
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Re: Data Usage

Okay, thanks - glad it's straightened out. 

Sam
Community Manager

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Researcher
Posts: 14
Post 7 of 11
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Re: Data Usage

The numbers can only be used OR remain.

This should be something that Sky have on its site.

Researcher
Posts: 9
Post 8 of 11
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Re: Data Usage

This will be data you have remaining.

 

Hope this helps.

If my answer has helped - please leave a like!
Runner
Posts: 2
Post 9 of 11
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Re: Data Usage

I recently joined Sky Mobile. Just before Christmas I rebooted my phone for storage reasons and the Sky Molbile app deleted. Before this happened I had no problem accessing my data usage and mobile bill. I have just re downloaded the app and it doesn’t have my Sky Mobile bill as an option and also doesn’t have my data usage. All it has is my broadband bill, Tv bill and the option to join sky mobile. How do I access my data usage? 

Runner
Posts: 2
Post 10 of 11
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Re: Data Usage

9C63A7BA-C5B5-4547-9EF3-327353361825.png

 

These are the only options I get but usually it shows me my data usage. 

New Viewer
Posts: 1
Post 11 of 11
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Re: Data Usage

Good Evening,

 

Is it posdible to put a data usage app on three mobile phones. Im the account holder with my wife & daughter with their sky mobile.

 

X2 Samsung & an iPhone 6s, your help will be appreciated.

 

Many thanks 

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