Data/Internet connection issue

[skyqkid]

For reason whether its the area I was in or my iPhone 11 settings I could not access the Internet.

Yet I had full signal strength and 4G showing on the phone, also did a Network reset.

Made no difference to solve the problem, had no WiFi at the location to carry out any speed tests etc. 

Any suggestions of what to check, other areas I have no issues.

[GD1]

@skyqkid  You can check the apn settings, they should show 

Configuration details

Internet APN Settings:

Name: Sky Mobile Internet
APN: mobile.sky
Username: None
Password: None
MCC: 234
MNC: 57
APN Type: Default

MMS APN Settings:

Name: Sky Mobile MMS
APN: mms.mobile.sky
Username: None
Password: None
Proxy/MMS Proxy: 185.110.178.97
MMSC/MMSC URL: http://185.110.178.96:38090/was
Port/MMS Port: 9028
MCC: 234
MNC: 57
Authentication: None
MMS APN Type: mms
APN Protocol: IPv4

[skyqkid]

Thanks,

All I can seen is as below

Cellular Data

Apn       Mobile sky

Username

Password

MMS

APN     mms.mobile sky

Username

Password

MMSC   http://185.110.178.96:38090/was

MMS Proxy 185.110.178.97:9028

MMS Max Message Size 30*****

MMS UA Prof URL

Thanks again

[GD1]

@skyqkid  Those settings should be fine.

[skyqkid]

Ok did a Coverage check for the area in question about receiving no Internet.

Apparently a local mast is the cause and waiting for Sky engineers to repair.

How long does it take to repair the fault that has been on going for 10 days etc 

[Daniel0210]

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@skyqkid wrote:

Ok did a Coverage check for the area in question about receiving no Internet.

Apparently a local mast is the cause and waiting for Sky engineers to repair.

How long does it take to repair the fault that has been on going for 10 days etc 

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@skyqkid 

Sky don't own the masts and it would depend on what the fault is as to the timescales for repair. 

[skyqkid]

Ok. 

Its been 3wks since finding that a mast at a post code check, is faulty and awaiting Sky engineers to repair the fault.

Have found the network is 02 with Sky using the network. If the same post code is checked via 02, they say its in a high demand area. Yet this is not so for the number of homes/offices etc in the area.

Anyone how I can contact Sky about this issue and threat either stopping my DD or leave Sky as I am not having the service paid for. 
Their coverage map says the area is good for inside/outside. 

My iPad is no better receiving/sending any data/txts etc.

thxs

[Daniel0210]

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@skyqkid wrote:

Ok. 

Its been 3wks since finding that a mast at a post code check, is faulty and awaiting Sky engineers to repair the fault.

Sky don't own masts, nor are they responsible for repairs to them

Have found the network is 02 with Sky using the network. If the same post code is checked via 02, they say its in a high demand area. Yet this is not so for the number of homes/offices etc in the area.

Anyone how I can contact Sky about this issue

If you have Sky Talk just dial 150 as you would on your mobile. Failing that follow this link

https://www.sky.com/help/home

UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number.
ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The forum filters don’t allow us to type the digits in full).

and threat either stopping my DD or leave Sky as I am not having the service paid for. 
Threatening to stop your DD is not wise. It would put you in breach of your contract and won't get the mast fixed any quicker 
Their coverage map says the area is good for inside/outside. 

My iPad is no better receiving/sending any data/txts etc.

thxs

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