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Discussion topic: Damaged SIM - no way to replace

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This message was authored by squirel1975 This message was authored by: squirel1975

Damaged SIM - no way to replace

A lot of answers on here say to go to https://www.sky.com/help/articles/replacement-sim-sky-mobile

 

but this doesn't seem to be a valid answer for me. That page only gives you the option to report it lost or go through a troubleshooter. At the end of the troubleshooter it gives you a reference and tells you to contact a Sky Expert. Which I cannot do right now as my phone is broken... (and no other phones where I am right now). 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Damaged SIM - no way to replace

Posted by a Superuser, not a Sky employee. Find out more

@squirel1975  If you scrolled down to the section for Damaged Sim Card you get this link https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Damaged SIM - no way to replace

Posted by a Superuser, not a Sky employee. Find out more

@squirel1975  If you scrolled down to the section for Damaged Sim Card you get this link https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Damaged SIM - no way to replace

Posted by a Superuser, not a Sky employee. Find out more

@squirel1975 

And your duplicate post has been removed to prevent duplicate answers. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
squirel1975
Topic Author
This message was authored by squirel1975 This message was authored by: squirel1975

Re: Damaged SIM - no way to replace

Ah ha! The bit hidden under a collapsable section. Thanks. I made the mistake of clicking on the 'Fix issues' button which has the text 'If we can't fix the problem online, we'll tell you how to order a replacement SIM at the end of the troubleshooting steps.' Which it absolutely deosn't 😂

 

Anyway, thank you @GD1 for the direction.

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