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Discussion topic: Damaged Product
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This message was authored by: CharlieN99
Message posted on 30 Dec 2025 02:57 PM
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Damaged Product
Hello, I recieved a damaged Galaxy tablet yesterday, called up to be told the case was being handed to another team. It has been over 24 hours now and I have recieved zero contact from Sky about replacement being sent out and the damaged one being collected. Has anyone had a similar issue and how long did it take them to fully resolve the problem? Thanks in advance
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This message was authored by: Daniel0210
Posted by a Superuser, not a Sky employee.
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Message posted on 30 Dec 2025 02:59 PM
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Re: Damaged Product
It will take a lot longer than 24 hours. Sky will have to liaise with the distribution warehouse and DPD before deciding on the next step.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
HAPPY NEW YEAR
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
HAPPY NEW YEAR
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