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Discussion topic: Credit-sale agreement

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This message was authored by SherxF This message was authored by: SherxF

Credit-sale agreement

I have signed up with Sky mobile this afternoon, I received my credit-sale agreement at 3:20pm and when I try I get the message "We can't process your request online right now"

 

If someone can advise that would be great.

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This message was authored by caesarome This message was authored by: caesarome

Re: Credit-sale agreement

Posted by a Superuser, not a Sky employee. Find out more

@SherxF 

What is it you are trying to do, sign your credit agreement, if so and the same happens tomorrow if you post back here we can ask Sky's messaging team to contact you via a private message on here about this.

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SherxF
Topic Author
This message was authored by SherxF This message was authored by: SherxF

Re: Credit-sale agreement

Okay, thanks, will try again tomorrow.

SherxF
Topic Author
This message was authored by SherxF This message was authored by: SherxF

Re: Credit-sale agreement

@caesarome I am still having difficulty signing the credit-sale agreement, I left it until this morning and I am still getting the same error message.

This message was authored by caesarome This message was authored by: caesarome

Re: Credit-sale agreement

Posted by a Superuser, not a Sky employee. Find out more

@SherxF 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
SherxF
Topic Author
This message was authored by SherxF This message was authored by: SherxF

Re: Credit-sale agreement

@caesarome many thanks for your assistance with this

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Credit-sale agreement

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @SherxF.

Thanks
Tom
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