22 Jan 2025 06:42 PM
I have signed up with Sky mobile this afternoon, I received my credit-sale agreement at 3:20pm and when I try I get the message "We can't process your request online right now"
If someone can advise that would be great.
22 Jan 2025 07:18 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat is it you are trying to do, sign your credit agreement, if so and the same happens tomorrow if you post back here we can ask Sky's messaging team to contact you via a private message on here about this.
22 Jan 2025 07:20 PM
Okay, thanks, will try again tomorrow.
23 Jan 2025 10:48 AM
@caesarome I am still having difficulty signing the credit-sale agreement, I left it until this morning and I am still getting the same error message.
23 Jan 2025 10:50 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
23 Jan 2025 10:53 AM
@caesarome many thanks for your assistance with this
23 Jan 2025 11:23 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @SherxF.
No problem. Browse or search to find help, or start a new discussion on Community.
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