Credit Refund

[JazzPup]

Hi, I've recently cancelled my mobile account and I have credit that I want to claim a refund for. Is there an email address that I can use to request it, I've been trying to find the time to ring for a while and it'll probably be easier for me if I could just email. Thanks in advance.

[Daniel0210]

@JazzPup 

Sky don't use email as a general contact method as they can't verify your identity that way. Is the amount already showing as a credit on your account? 

[JazzPup]

@Daniel0210 

It's showing on my next bill as credit

[Daniel0210]

@JazzPup 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you tomorrow. 

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to JazzPup.

[Mr+Flibbles+86]

Update - This has now been processed on a private chat