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Discussion topic: Credit Agreement can’t be found to sign

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This message was authored by SG1991 This message was authored by: SG1991

Credit Agreement can’t be found to sign

Yesterday I went through the motions of getting a Sky mobile contract. I chose the phone I wanted with the sim deal and passed the credit check. All that was left to do was to sign the contract, which I had opted to do later so that I could get my partners opinion on the deal first. 
I was supposed to receive an email with a link to the agreement to sign but it never came through and now I can't get back to it. Does anyone know how to find it again? 
I'm trying to avoid doing it all over again as don't want them to do another hard credit check on my credit file. Any help greatly appreciated. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Credit Agreement can’t be found to sign

Posted by a Superuser, not a Sky employee. Find out more

@SG1991 

Using the same login details that you used when placing the order can you see the credit agreement via either of these links:

 

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

 

https://www.sky.com/mymessages

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SG1991
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This message was authored by SG1991 This message was authored by: SG1991

Re: Credit Agreement can’t be found to sign

No, on the first link it just takes me to the sky mobile page and the second link says I have restricted access. I'm not sure what else to try

This message was authored by caesarome This message was authored by: caesarome

Re: Credit Agreement can’t be found to sign

Posted by a Superuser, not a Sky employee. Find out more

@SG1991 


To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Credit Agreement can’t be found to sign

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

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