I tried signing up for Sky Mobile Ireland online on the 17th of September and was given an error stating that I'd need to speak to a Sky rep. I rang on 18th of September and was told there were a lot of issues with signing up online but he put through my order.
Since signing up I've encountered several issues. When I received the SIM card and tried to complete the porting process I received a text stating "Hello. It's not possible to set up your phone. For help please go to sky.com/datasettingsroi" I did try to follow the instructions but was told I'd get a verification code through text that never arrived. The following morning I received a text stating that my number had been ported over successfully but it's clear it hasn't been.
Some of the countless issues I've experienced since switching to Sky Mobile Ireland are:
1. Initially mobile data wouldn't work at all. I rang the technical team and we got that sorted by me manually adding the Access Point Name.
2. Since switching in September my phone has never ever connected to a 5G network even though I've been in areas where it is offered. The highest level I can get it LTE.
3. I can no longer use my data when on a call. VoLTE and Vo5G don't show up as options anymore. It is not an issue with the phone as this was never a problem when using Three Ireland as my network provider.
4. The quality of numerous calls has been abysmal even when I've had good reception. The calls sound robotic/tinny. I've had to end calls and ring people back several times in the hopes that it will connect properly and we'll be able to hear each other.
6. I've recently travelled and data wouldn't connect in one of the countries I was in (the Netherlands). When I tried to manually select my network I kept getting errors saying I couldn't select them but leaving it automatically connect meant that I had access to a network but no data access.
7. If I send a standard text to anyone with the RCS function on the person on the recieving end gets my message from the temporary Sky number that was on the SIM before I ported my number over. If I turn off RCS functionality it sends from the correct (old) number.
8. The latest android update adds a Remote Lock option if I try to set it up the number it recognises is the temporary Sky number that was originally on the SIM before I ported over. Similar to the RCS issues.
I've spent hours on the phone to the technical team and was told that my issues were being escalated up to the next team and that I would hear back from them with a resolution. That was over a month ago and I've heard nothing.
I think it's time to make a formal complaint but I'm wondering if there is anyone on this forum that can help me before I do that. When I was told that I would need to wait to be contacted about the issues I requested that my cooling off period be extended indefinitely in case the issues couldn't be fixed but I'm concerned that if I do port back to Three or move to another network that these issues will follow me.
Any advice would be greatly appreciated as I'm really at the end of my tether with all these issues. A lot of the problems are very basic functionalities that I've now been without since the 25th of September while still being charged for them.
