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Discussion topic: Cost of SIM only plan going up at checkout

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This message was authored by GLAMBOURNE This message was authored by: GLAMBOURNE

Cost of SIM only plan going up at checkout

I'm a previous Sky mobile customer (currently paying £4.75 per month). I'm attempting to add an additional SIM to my account for my child. 

 

I selected the 3GB deal, which is currently at £6 per month (reduced from £10). 

 

When I select and it goes through to my basket, it is displaying it at £10, with a monthly total of £20. 

 

It is incorrectly displaying £10, when it should be £6, and don't understand how the monthly total has jumped to £20.

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Cost of SIM only plan going up at checkout

Posted by a Superuser, not a Sky employee. Find out more

Hi @GLAMBOURNE  try a different browser, are you logged into your account ? If it keeps doing it then call sky on 150 so they can process it. I have just tried and it's showing the reduced cost for me all the way to checkout but obviously I can't proceed further as I don't want to order one ! 

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