Discussion topic: Cooling off period

This message was authored by Michelle1616 This message was authored by: Michelle1616

Cooling off period

Does anyone know what steps to take when returning a product within the cooling off period.

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cooling off period

Posted by a Superuser, not a Sky employee. Find out more

As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion