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Discussion topic: Cooling off period

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This message was authored by Michelle1616 This message was authored by: Michelle1616

Cooling off period

Does anyone know what steps to take when returning a product within the cooling off period.
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cooling off period

Posted by a Superuser, not a Sky employee. Find out more

@Michelle1616 
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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