18 Dec 2023 10:24 AM
My Ex-Partner has had the sky account under her name and has cancelled it today which has terminated my singal/sim etc.
because it has just been terminated today is there any way to still try and get a PAC or for her to re-activate the number?
alternatively can i call sky and request the number and start my own contract with it?
it has literally just been cut off today. i have had the number 15 years so really dont want to lose it.
any help would be appreciated.
18 Dec 2023 10:36 AM
Posted by a Superuser, not a Sky employee. Find out more@Celtic1000 I don't think you will be able to retrieve the number, Once an account is cancelled the numbers go back in to the available pool and I'm pretty certain Sky have no way of requesting specific numbers for customers.
18 Dec 2023 10:49 AM
even if it is to retrieve the number or because this has just occured today?
18 Dec 2023 10:51 AM
Posted by a Superuser, not a Sky employee. Find out moreThere should be a 31 day notice period before disconnection.
Trouble it's not your contract so Sky may not even talk to you about it.
If you are still on good terms then assuming it hasn't actually be fully terminated (it shouldn't have) then they can request a STAC code. (Rather than PAC)
If you had a signal you may have been able to request a code yourself.
18 Dec 2023 11:09 AM
i am speaking to her at the moment and im hoping she can help.
it was terminated with the 30 days and has just been cut off this morning.
however that means its taken off her account i think.
could she call them and request a STAC?
18 Dec 2023 11:11 AM
Does the STAC allow me to retain the number?
18 Dec 2023 12:28 PM
Posted by a Superuser, not a Sky employee. Find out more
@Celtic1000 wrote:Does the STAC allow me to retain the number?
Yes, if you can get it.
18 Dec 2023 12:28 PM
Posted by a Superuser, not a Sky employee. Find out more
@Celtic1000 wrote:it was terminated with the 30 days and has just been cut off this morning.
If it has terminated at the end of the notice period then it is lost.
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