@LindseyB1 wrote:
but the user name and password fields are blank underneath
Yes that's correct @LindseyB1 Sorry, thought it may be that.
If no masts issues are showing on the link below the all I can suggest is a complaint.
https://www.sky.com/help/articles/service-status-sky-mobile
https://www.sky.com/help/articles/how-to-make-a-complaint
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