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Discussion topic: Charged for unanswered call while abroad

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Message posted on ‎26 Jul 2024 04:52 PM

Charged for unanswered call while abroad

Recently went to Tunisia and my phone rang once, I didn't answer the call and just let it ring out. Now I've received my bill and I've been charged £2.10. Is there any way to get this removed?

 

I had mobile data turned off but I didn't mess around with any of the mobile roaming settings.

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Avatar for caesarome
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Message posted on ‎26 Jul 2024 04:58 PM

Re: Charged for unanswered call while abroad

Posted by a Superuser, not a Sky employee. Find out more

To dispute it call Sky on 150.

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Message posted on ‎26 Jul 2024 05:39 PM

Re: Charged for unanswered call while abroad

Posted by a Superuser, not a Sky employee. Find out more

A staff member posted on here recently that unanswered calls should not be charged - but anecdotally from posts on here it seems to happen (in 'rest of world' locations).  I guess the local provider may be charging for allowing the connection and/or voicemail.

 

As noted, call Sky on 150.

I am just another Sky customer and my views are my own even if you don't like the answers
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