Discussion topic: Charged for damage to phone during swap

This message was authored by: 42 · ‎20 Nov 2023

Hi,

I just completed a phone swap with sky. I've had my device almost three years and had no damage. I left the screen protector on the phone when sending it back but placed it in the new box my new phone arrived in to try and protect it further during transit.
Any ideas on how I can dispute this? I am so careful with my phone, I know there was no damage when I sent it and now being charged almost £50.

This message was authored by: caesarome · ‎20 Nov 2023

Ask Sky to send you pictures of the damage so you can dispute it is pretty much all you can do as I don't suppose you took any photos when sending it off ?

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This message was authored by: 63johnw · ‎20 Nov 2023

Hi @42 call sky on 150 to dispute this.

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If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: 42 · ‎20 Nov 2023

I sure wish I did take pics now!
I will try calling them tomorrow to see what's going on.
thank you

Discussion topic: Charged for damage to phone during swap

Charged for damage to phone during swap

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