I understood I could keep my save data if changing plans but retaining the account. So I have changed my plan but got this line on the confirmation email:
'Any extra data linked to the mobile plan will not be retained in line with the new data mix.'
The contract was sold to me on the basis I owuld be able to change my plan down if I accummulated too much data.I understand saved data is lost after 12 months but I want to make sure my piggy bank will be retained in line with the way the contract was sold to me.
Posted by a Superuser, not a Sky employee. Find out more
Data saved in your piggybank should remain there as long as the account is still active.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Posted by a Superuser, not a Sky employee. Find out more
Data saved in your piggybank should remain there as long as the account is still active.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
