Change direct debit details Februray 2024

[PaulMcQ]

Change payment method website is not working 22 Feb 2024 , so it is not possible to change payment details for my monthly direct debit, could you fix the website please?

[PandJ2020]

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@PaulMcQ wrote:

could you fix the website please?

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We're other customers here - we can't do that...

What error are you getting?  Usual advice is to clear cookies and/or try a different browser.

[caesarome]

@PaulMcQ 

We are other customers here who help each other so we can't fix it but what is happening and does the same happen if you use either another web browser or the MySky app ?

[PaulMcQ]

@PandJ2020 and @caesarome

Thanks for responses, it is happening on both the Mobile App and the Desktop App. The website needs fixed by Sky.

Thanks

[caesarome]

What is happening ?

[PaulMcQ]

After completing this above on both Mobile App and Destop App, then this happens

[caesarome · Accepted solution]

@PaulMcQ 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.