Cant receive calls pac code not working number lost?

[Tanya32]

Hi,

I have been unable to receive calls and messages for the last 6 days. I have only been able to receive calls from other sky numbers.

I was as advised to change to an ESim which didn't work.

After visiting the sky store and going through another 3 physical other sims the problem still remains. After reading it may be my phone I decided to buy a brand new phone and still this hasn't resolved the issues. 
i decided to try port my number to another network. The pac code provided by sky doesn't work and it can not be cancelled and a new one issued. Sky are now saying the port has been successful however my new provider (three) are saying that that's not the case.

i can't get a new pac code and no one seems to know what's happened to my number.

Please has anyone experienced this and can help? 

[caesarome]

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@Tanya32 wrote:

After reading it may be my phone I decided to buy a brand new phone and still this hasn't resolved the issues.

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It is more likely to be an issue with the sim or the number so if the number is lost then you with have to get another one via EE.

[Tanya32 · Accepted solution]

You can't switch numbers without a pac code so im not sure it will matter wether I switch to ee or someone else.

I'm wondering if anyone has experienced problems with a pac codes before and had this resolved or is this an indication that my number has been lost?