0

Discussion topic: Cant get hold of sky

Reply
This message was authored by Annette1964 This message was authored by: Annette1964

Cant get hold of sky

Need a repakcement sim card

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cant get hold of sky

Posted by a Superuser, not a Sky employee. Find out more

@Annette1964 

You would need to contact Sky as per this:

https://www.sky.com/help/articles/replacement-sim


You can call Sky free by dialling 150 from a Sky Talk landline or your Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: Cant get hold of sky

Posted by a Superuser, not a Sky employee. Find out more

@Annette1964  Your 2 other threads asking the same thing have been removed, creating multiple threads is not helpful.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Annette1964
Topic Author
This message was authored by Annette1964 This message was authored by: Annette1964

Re: Cant get hold of sky

I've tried the number but they not working on my phone 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cant get hold of sky

Posted by a Superuser, not a Sky employee. Find out more

@Annette1964 

Are you trying to call using the mobile with what you believe to be a faulty sim? 

What are you seeing/hearing when you call? 

Edit- I have just seen your second removed thread ~ Sky won't call you. In fact they won't know who you are or your number from your Community tag name. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion