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Discussion topic: Cant call or text from USA to UK but roaming passport is working for data

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This message was authored by surquhart35 This message was authored by: surquhart35

Cant call or text from USA to UK but roaming passport is working for data

Cant call or text from USA to UK but roaming passport is working for data

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Cant call or text from USA to UK but roaming passport is working for data

Posted by a Superuser, not a Sky employee. Find out more

Hi @surquhart35  have you checked your phone is compatible with USA networks as per this ?

 

https://www.sky.com/help/articles/sky-mobile-roaming-in-the-usa





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surquhart35
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This message was authored by surquhart35 This message was authored by: surquhart35

Re: Cant call or text from USA to UK but roaming passport is working for data

Yes thanks. Also followed all other help on sky website, apn settings, resending signal etc. Data works receive incoming calls and texts but cant do outbound

This message was authored by 63johnw This message was authored by: 63johnw

Re: Cant call or text from USA to UK but roaming passport is working for data

Posted by a Superuser, not a Sky employee. Find out more

Have you tried connecting to a different local network @surquhart35 





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This message was authored by 63johnw This message was authored by: 63johnw

Re: Cant call or text from USA to UK but roaming passport is working for data

Posted by a Superuser, not a Sky employee. Find out more

What phone are you using @surquhart35 





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surquhart35
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This message was authored by surquhart35 This message was authored by: surquhart35

Re: Cant call or text from USA to UK but roaming passport is working for data

Samsung a53 5g

surquhart35
Topic Author
This message was authored by surquhart35 This message was authored by: surquhart35

Re: Cant call or text from USA to UK but roaming passport is working for data

Yes tried all 4 that show

This message was authored by 63johnw This message was authored by: 63johnw

Re: Cant call or text from USA to UK but roaming passport is working for data

Posted by a Superuser, not a Sky employee. Find out more

Last thing I can think of @surquhart35 

 

Sky Menu App or SIM toolkit > Roaming > Change to Home





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This message was authored by caesarome This message was authored by: caesarome

Re: Cant call or text from USA to UK but roaming passport is working for data

Posted by a Superuser, not a Sky employee. Find out more

@63johnw wrote:

Last thing I can think of @surquhart35 

 

Sky Menu App or SIM toolkit > Roaming > Change to Home


That needs to be set to Abroad.

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