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Discussion topic: Cant call or text from USA to UK but roaming passport is working for data

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surquhart35
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Cant call or text from USA to UK but roaming passport is working for data

‎26 Apr 2024 05:20 PM

Cant call or text from USA to UK but roaming passport is working for data

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63johnw
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Re: Cant call or text from USA to UK but roaming passport is working for data

‎26 Apr 2024 06:00 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @surquhart35  have you checked your phone is compatible with USA networks as per this ?

 

https://www.sky.com/help/articles/sky-mobile-roaming-in-the-usa

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surquhart35
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Re: Cant call or text from USA to UK but roaming passport is working for data

‎26 Apr 2024 06:40 PM

Yes thanks. Also followed all other help on sky website, apn settings, resending signal etc. Data works receive incoming calls and texts but cant do outbound

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63johnw
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Re: Cant call or text from USA to UK but roaming passport is working for data

‎26 Apr 2024 06:50 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you tried connecting to a different local network @surquhart35 

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63johnw
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Re: Cant call or text from USA to UK but roaming passport is working for data

‎26 Apr 2024 06:51 PM

Posted by a Superuser, not a Sky employee. Find out more

What phone are you using @surquhart35 

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surquhart35
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Re: Cant call or text from USA to UK but roaming passport is working for data

‎26 Apr 2024 06:59 PM

Samsung a53 5g

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surquhart35
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Re: Cant call or text from USA to UK but roaming passport is working for data

‎26 Apr 2024 06:59 PM

Yes tried all 4 that show

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63johnw
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Re: Cant call or text from USA to UK but roaming passport is working for data

‎26 Apr 2024 07:15 PM

Posted by a Superuser, not a Sky employee. Find out more

Last thing I can think of @surquhart35 

 

Sky Menu App or SIM toolkit > Roaming > Change to Home

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caesarome
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Re: Cant call or text from USA to UK but roaming passport is working for data

‎26 Apr 2024 07:21 PM

Posted by a Superuser, not a Sky employee. Find out more
@63johnw wrote:

Last thing I can think of @surquhart35 

 

Sky Menu App or SIM toolkit > Roaming > Change to Home

That needs to be set to Abroad.

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