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Discussion topic: Cant activate 2 new SIM Cards on existing account

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Avatar for gjlwishingwell
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This message was authored by: gjlwishingwell

Message posted on ‎09 Sep 2024 09:08 AM

Cant activate 2 new SIM Cards on existing account

Hi there,

 

I have 2 new SIM cards as part of a new deal with Sky mobile alongside my 2 existing ones.

However, I cannot activate the 2 new SIM's, the SIM cards are listed in My Sky account but have red ! marks underneath them.

 

Have tried 2 different browsers with the same issue.

 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎09 Sep 2024 10:03 AM

Re: Cant activate 2 new SIM Cards on existing account

Posted by a Superuser, not a Sky employee. Find out more

If you have another phone in it that has a Sky sim in it then you will need to call for help with this and the free number to use is just 150.

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