Cannot sign my credit agreement

[EmmaLous100]

Looks like a glitch on the system that's been reported numerous times - Clicking to sign just takes me back to the hompeage, regardless of the browser I use. I cannot get through to an advisor on live chat either. 

I have tried via messages and directly from the email I was sent - any one managed to sort it?

Thanks!

[caesarome]

@EmmaLous100 

I have escalated your post so look out for a chat bubble.

[Tom-W19]

Thanks for escalating. We've sent an invite to @EmmaLous100.

[Lou3101]

i am having the same issue i cant sign my credit agreement i have already spent over 2 hours on the phone to sky but no problem solved as yet its so frustrating I had the same issue last august 

[Kenra55]

I am having the same problem, messages in My Sky won't open, says there is an issue, sky.com just takes me round in a loop, pop up says that the credit agreement needs to be signed by 13/09/2025, then it shoots to the sales page. Sky bot is neither use nor ornament. Has anyone who's experienced this issue, had it resolved?

[caesarome]

@Kenra55 

Have you tried to see if you can access it via your message centre:

https://www.sky.com/mymessages

[Kenra55]

@caesarome 

Hi, yes I have and get the message - something went wrong, try again later. This is the same as my messages in My Sky. Thanks for the suggestion though