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Discussion topic: Cannot make outgoing calls

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This message was authored by Jamesreid09 This message was authored by: Jamesreid09

Cannot make outgoing calls

Hi there, when i try to make outgoing calls i hear a message that says "sorry we cannot this call - if you have a spend cap check you havent reached the limit etc"

 

ive called sky and there are no restrictions or spend caps on my account. Ive also reset my iphone and reset network settings, taken sim out and put back in and tried to call a variety of different numbers and always the same message. Please help me fix, its as if the line has been restricted and needs derestricting so please can someone help?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cannot make outgoing calls

Posted by a Superuser, not a Sky employee. Find out more

@Jamesreid09 

As your issue appears to be unconnected to a Sky Talk landline I'll move it to the Mobile board. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Cannot make outgoing calls

Posted by a Superuser, not a Sky employee. Find out more

@Jamesreid09 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot make outgoing calls

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Jamesreid09  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Jessica71 This message was authored by: Jessica71

Re: Cannot make outgoing calls

I'm having the same problem 

This message was authored by Measty This message was authored by: Measty

Re: Cannot make outgoing calls

My daughter has been having the same issue since last Monday.  Presently waiting to hear back from sky.  Did it get resolved for you? 

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