Cannot make it recieve calls. Transferred number from o2 2 weeks ago,

[Katie1111]

I upgraded to an I phone, but gave the phone to my son. So am using the sky sim in my old samsung, ported number over 3 weeks ago but cannot receive it make calls or text messages, everything else ok

[caesarome]

---

@Katie1111 wrote:
I upgraded to an I phone, but gave the phone to my son. So am using the sky sim in my old samsung, ported number over 3 weeks ago but cannot receive it make calls or text messages, everything else ok

---

It might be worth checking that the number is correct on the phone is you have moved the number from a different network to the Sky sim:

Settings > About Phone > My Phone number, change it and reboot the phone.

[Katie1111]

Thank you 

Only, how do I do that lol. I am so crap with technology 

[caesarome]

Go to Settings > About Phone > My Phone

If you are struggling is there anyone that can help you to check this ?

[Katie1111]

I think it may be that my phone is locked to 02 🤷🏼‍♀️although I can still get internet

[Katie1111]

Deffo correct number ported over 

[caesarome]

---

@Katie1111 wrote:

I think it may be that my phone is locked to 02 🤷🏼‍♀️although I can still get internet

---

That could well be the issue, as for the internet is it connected to Wifi ?

[Katie1111]

Yes all connected,  gonna take to phone shop and get unlocked, see if that works. Thanks