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Discussion topic: Cannot link sky Id with mobile account

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This message was authored by R27HYD This message was authored by: R27HYD

Cannot link sky Id with mobile account

Hi, I ordered the new iPad Pro on Monday. At the same time, I created a sky account and a sky ID. The iPad was delivered on Wednesday. When I went to set it up and sort out the eSIM to get it up and running, it asked me to link my ID with the mobile account. When I try to do this, it keeps saying "whoops, there's been an error. 

I spoke to someone today who activated my sim and I had an email with a code to complete my eSIM installation. However, I cannot complete this because I still can't link my ID. 

I got in touch again and spoke to someone about this and they told me to create another account and ID using a new email address. I did this then tried to link them and I still get the same message saying "whoops, there's been an error."

 

Also, after placing my order on Monday, I cannot see any details about it. There is no trace of my order anywhere in my  account. When I log in it says " you do not have any sky products"

 

 

 

 

 

 

 


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This message was authored by Tom-W19 This message was authored by: Tom-W19 Answer

Re: Cannot link sky Id with mobile account

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @R27HYD.

Thanks
Tom

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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link sky Id with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@R27HYD 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Tom-W19 This message was authored by: Tom-W19 Answer

Re: Cannot link sky Id with mobile account

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @R27HYD.

Thanks
Tom
R27HYD
Topic Author
This message was authored by R27HYD This message was authored by: R27HYD

Re: Cannot link sky Id with mobile account

Thank you 

R27HYD
Topic Author
This message was authored by R27HYD This message was authored by: R27HYD

Re: Cannot link sky Id with mobile account

All sorted now, thank you all for your help

 

This message was authored by Twinnies20 This message was authored by: Twinnies20

Re: Cannot link sky Id with mobile account

I cannot activate my sky sim because I'm having trouble linking my sky account and my mobile account? Error message comes up with doesn't recognise details? 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link sky Id with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Twinnies20 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Cannot link sky Id with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Twinnies20  an invite to chat.

This message was authored by Jambecca This message was authored by: Jambecca

Re: Cannot link sky Id with mobile account

I have got the same issue. Can anyone help me please? 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link sky Id with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Jambecca 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link sky Id with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent Jambecca an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Dfrench95 This message was authored by: Dfrench95

Re: Cannot link sky Id with mobile account

Hi. I am also having the same issue, can I get some help please? Thank you 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link sky Id with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Dfrench95 

Is your issue that you can not link your Sky ID and mobile account ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Dfrench95 This message was authored by: Dfrench95

Re: Cannot link sky Id with mobile account

Hi, yes, when I go to link it, I keep getting an error saying it is already linked, but each time it keeps asking me to link it again. 
I am also unable to access the my bills section (restricted error message) and for my products I get a "technical error" error message. Not sure if that is related to my problem or not

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link sky Id with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Dfrench95 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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