16 May 2024 11:09 AM
Hi, I ordered the new iPad Pro on Monday. At the same time, I created a sky account and a sky ID. The iPad was delivered on Wednesday. When I went to set it up and sort out the eSIM to get it up and running, it asked me to link my ID with the mobile account. When I try to do this, it keeps saying "whoops, there's been an error.
I spoke to someone today who activated my sim and I had an email with a code to complete my eSIM installation. However, I cannot complete this because I still can't link my ID.
I got in touch again and spoke to someone about this and they told me to create another account and ID using a new email address. I did this then tried to link them and I still get the same message saying "whoops, there's been an error."
Also, after placing my order on Monday, I cannot see any details about it. There is no trace of my order anywhere in my account. When I log in it says " you do not have any sky products"
16 May 2024 12:01 PM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @R27HYD.
16 May 2024 11:52 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.
16 May 2024 12:01 PM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @R27HYD.
16 May 2024 12:09 PM
Thank you
16 May 2024 02:49 PM
All sorted now, thank you all for your help
17 Aug 2024 03:32 PM
I cannot activate my sky sim because I'm having trouble linking my sky account and my mobile account? Error message comes up with doesn't recognise details?
17 Aug 2024 04:01 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
18 Aug 2024 09:21 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Twinnies20 an invite to chat.
25 Oct 2024 07:50 AM
I have got the same issue. Can anyone help me please?
25 Oct 2024 10:08 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
25 Oct 2024 10:44 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent Jambecca an invite to chat.
29 Oct 2024 09:02 AM
Hi. I am also having the same issue, can I get some help please? Thank you
29 Oct 2024 09:34 AM
Posted by a Superuser, not a Sky employee. Find out moreIs your issue that you can not link your Sky ID and mobile account ?
29 Oct 2024 10:11 AM
Hi, yes, when I go to link it, I keep getting an error saying it is already linked, but each time it keeps asking me to link it again.
I am also unable to access the my bills section (restricted error message) and for my products I get a "technical error" error message. Not sure if that is related to my problem or not
29 Oct 2024 10:21 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion