Cannot link my mobile to my sky account

[Chrissyb63]

My husbands account was changed to mine in September 2022 after he passed away, but I cannot access my saved data as it says account already linked but I can't get to it. I think there is something wrong with my account details. Can anyone help please. 

[caesarome]

@Chrissyb63 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Chrissyb63.

[Mr+Flibbles+86]

We are still looking to help you @Chrissyb63 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks