Cannot link Sky ID with mobile account

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Chilledteacher an invite to chat.

[Tom-W19]

Hi @DanyalQ 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Tom-W19]

Hi @Onetimejoben 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Brodie2013]

I was the original poster and still haven't had the initial post replied to

[caesarome]

@Brodie2013 

Im not sure what happened there are I alerted them to your post at 10.06pm.

Lets try again so I have alerted them again so look out for the chat bubble over the next few hours.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Brodie2013.

[Lisa-P1987]

Thanks for chatting to us @Chilledteacher . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Lisa-P1987]

Update - spoken to @Brodie2013 and found they needed to create a new Sky Id for the account. 🙂

[Sian6]

im having this exact problem i signed up for a mobile contract today, got my email through asking me to sign my contract by connecting my mobile account to sky ID and get the error message everytime i try to connect it 

[caesarome]

@Sian6 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Chilledteacher]

@Lisa-P1987 I still need help please, my Sky iD is not linking to my mobile account 

[caesarome]

@Chilledteacher 

Apparently you didn't respond to the chat inviet that was sent to you back in June so if we alert Sky again for you will you be able to respond within 48 hours ?

[Chilledteacher]

yes 

[Daniel0210]

@Chilledteacher 
As the notice at the top of each forum page states, maintenance is taking place on the Community Forums from Monday 21st. As a result we are unable to escalate posts to the Messaging Team until some time later next week. In the meantime you may wish to call Sky about your issue rather than wait.

[Snowy1703]

I get the same and have for about 4 days