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Discussion topic: Cannot link Sky ID with mobile account

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Chilledteacher an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Hi @DanyalQ 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Hi @Onetimejoben 

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by Brodie2013 This message was authored by: Brodie2013

Re: Cannot link Sky ID with mobile account

I was the original poster and still haven't had the initial post replied to

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Brodie2013 

Im not sure what happened there are I alerted them to your post at 10.06pm.

 

Lets try again so I have alerted them again so look out for the chat bubble over the next few hours.

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Brodie2013.

Thanks
Tom
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for chatting to us @Chilledteacher . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Update - spoken to @Brodie2013 and found they needed to create a new Sky Id for the account. 🙂

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Sian6 This message was authored by: Sian6

Re: Cannot link Sky ID with mobile account

im having this exact problem i signed up for a mobile contract today, got my email through asking me to sign my contract by connecting my mobile account to sky ID and get the error message everytime i try to connect it 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Sian6 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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If you need help please provide as much information as you can
This message was authored by Chilledteacher This message was authored by: Chilledteacher

Re: Cannot link Sky ID with mobile account

@Lisa-P1987 I still need help please, my Sky iD is not linking to my mobile account 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Chilledteacher 

Apparently you didn't respond to the chat inviet that was sent to you back in June so if we alert Sky again for you will you be able to respond within 48 hours ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Chilledteacher This message was authored by: Chilledteacher

Re: Cannot link Sky ID with mobile account

yes 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Chilledteacher 
As the notice at the top of each forum page states, maintenance is taking place on the Community Forums from Monday 21st. As a result we are unable to escalate posts to the Messaging Team until some time later next week. In the meantime you may wish to call Sky about your issue rather than wait.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Snowy1703 This message was authored by: Snowy1703

Re: Cannot link Sky ID with mobile account

I get the same and have for about 4 days 

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