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Discussion topic: Cannot link Sky ID with mobile account

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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Mushe1309 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent Mushe1309 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Addie15 This message was authored by: Addie15

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

This message was authored by Cilitbang94 This message was authored by: Cilitbang94

Re: Cannot link Sky ID with mobile account

I am trying to link my new Sky mobile account with my existing Sky TV account. Everytime I put in my details I get an error page.

"Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later."

 
 
 
This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Cilitbang94 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent Cilitbang94 an invite to chat.

This message was authored by nathan0101 This message was authored by: nathan0101

Re: Cannot link Sky ID with mobile account

I got so fed up with it I have taken a contract out with another provider where I don't have to use the net to get connected and I am very happy with them.

I would never use a provider where you can't talk to a human being and get good customer service ever again

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for chatting to us Cilitbang94. Unfortunately, there was no further response on the chat in 48 hours. Your chat has been closed now.

Our team are currently unavailable till Wednesday 21st June. We will be able to help you upon our return if needed.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by DanyalQ This message was authored by: DanyalQ

Re: Cannot link Sky ID with mobile account

I am trying to link my Sky ID to my sky account to activate my SIM. It asks me to put in my surname, post code and bank account digits. I know they are correct but it tells me it isn't. So I'm not able to link the accounts and set up my SIM card. 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@DanyalQ 

Would you like some help via the messaging team who will contact you via here if you would like. You have 48 hours to respond if you do wnat help from them.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Onetimejoben This message was authored by: Onetimejoben

Re: Cannot link Sky ID with mobile account

I am having exactly the same issue - I get an error message every time I try and link my mobile to my sky account and it will not let me click on the manage button the website on any device. 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Onetimejoben 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @DanyalQ and @Onetimejoben.

Thanks
Tom
This message was authored by Chilledteacher This message was authored by: Chilledteacher

Re: Cannot link Sky ID with mobile account

Having exactly the same issue and have been for years. Called call centre and they couldn't help. Its infuriating! My husband who is the secondary account holder can get on and I have to ask him for data. 

how do I fix this please?

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Chilledteacher 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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