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Discussion topic: Cannot link Sky ID with mobile account

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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@CJ1001 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by TVMTaylor This message was authored by: TVMTaylor

Re: Cannot link Sky ID with mobile account

I've just received my new replacement sim and I am trying to activate it, I have tried to link my sky ID but keep getting the "

Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later.

Go to My Sky homepage" error.

 

Can someone please help as I have been without access to my phone for 3 days and hoping to get this sorted?

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@TVMTaylor 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @CJ1001 and @TVMTaylor.

Thanks
Tom
This message was authored by FranNicho1 This message was authored by: FranNicho1

Re: Cannot link Sky ID with mobile account

Hi, I seem to be having the same issue when i try to link my account to activiate my new sim. Did anyone have a fix for this issue? Thanks

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@FranNicho1 

What issue are you having ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by FranNicho1 This message was authored by: FranNicho1

Re: Cannot link Sky ID with mobile account

@caesarome 

 

When i tryto link my account i repeatedly get the following error message - i cant manage to get my sim activated due to this:

 

Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later.

Go to My Sky homepage 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@FranNicho1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent @FranNicho1 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Loopyloo234 This message was authored by: Loopyloo234

Re: Cannot link Sky ID with mobile account

I'm having same problem can anyone help?

 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Loopyloo234 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Loopyloo234 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

We are still looking to help you @Loopyloo234 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Stout1 This message was authored by: Stout1

Re: Cannot link Sky ID with mobile account

What was actually done?

This message was authored by Kev2003 This message was authored by: Kev2003

Re: Cannot link Sky ID with mobile account

I am having the same issue, can someone please help.  It is my sons phone and he is currently abroad and I can't update his spending cap

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