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Discussion topic: Cannot link Sky ID with mobile account

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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Paul.kestley87 

Are you also having linking issues and would you like Sky's messaging team to get in contact about this ?

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This message was authored by Paul.kestley87 This message was authored by: Paul.kestley87

Re: Cannot link Sky ID with mobile account

Yes please 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Paul.kestley87 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Amem This message was authored by: Amem

Re: Cannot link Sky ID with mobile account

Hi. 

 

I am also having issues. I have reinstalled the app and now can't link my mobile account within the sky app (I can see all my other information though). 

 

Please can you help?

Thanks 

This message was authored by Paul.kestley87 This message was authored by: Paul.kestley87

Re: Cannot link Sky ID with mobile account

Hello I've not seen this chat bubble  yet

 

Please can you advise 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Amem 

I have alerted Sky to your post so look out for the chat bubble at the bottom of this page.

 

@Paul.kestley87 

I have alerted them to your post here,

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This message was authored by bulletpl This message was authored by: bulletpl

Re: Cannot link Sky ID with mobile account

I am also getting the 'whoops theres been an error ..... please try later' message when trying to link my mobile account via the app (I cant see an option to do this via my desktop / browser). Its been happening for 4 days now. Can anyone advise what I need to do please? TIA

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@bulletpl 

Have you tried here:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by bulletpl This message was authored by: bulletpl

Re: Cannot link Sky ID with mobile account

@caesarome  Hi. I have read the article on that link but I dont see any instructions on there to actually link the account. I found a link to do it on the desktop site but I am getting the same error message

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@bulletpl 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @bulletpl.

Thanks
Tom
This message was authored by angieb3105 This message was authored by: angieb3105

Re: Cannot link Sky ID with mobile account

angieb3105 - I cannot link my mobile account to my sky ID, everytime I go through the motions and enter surname.postcode and last6 account digits, I get an error message telling me "we are having problems at the moment,please try later" This has been going on for at least 6 weeks, even though sky have told me that my email address is common to both my accounts. I have an email account with two numbers, but no data on app or PC. Can anyone shed a light please.      Trev

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@angieb3105 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to angieb3105.

This message was authored by MissMerily This message was authored by: MissMerily

Re: Cannot link Sky ID with mobile account

I'm also having  problems linking my Sky Mobile account with my Sky ID. I'm getting  the same error message too 🫤

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