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Discussion topic: Cannot link Sky ID with mobile account

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Phoneuser22 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Update - Spoken to @Phoneuser22 and after a check, we have resolved this 🙂

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lw2023 This message was authored by: Lw2023

Re: Cannot link Sky ID with mobile account

I am trying to do the same but struggling and keep getting that same message. 
Please can somebody from sky contact me to resolve this.

This message was authored by George12354 This message was authored by: George12354

Re: Cannot link Sky ID with mobile account

Please also help me with this. Thanks
This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@George12354 @Lw2023 

To get you some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Lw2023 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent @George12354 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

This message was authored by KARENH2202 This message was authored by: KARENH2202

Re: Cannot link Sky ID with mobile account

I still need help as missed the window to chat

This message was authored by Charliesb This message was authored by: Charliesb

Re: Cannot link Sky ID with mobile account

I have the same problem trying to link. I used to have Sky TV & Broadband plus Sky mobile until 5 years ago but kept the Sky mobile. I have now just signed up for Sky TV & Broadband again, but using a more current email address. When I try to link my mobile to my new account I repeatedly get the same "Whoops" message as others have. Help please

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Charliesb 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Charliesb  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by TediBest This message was authored by: TediBest

Re: Cannot link Sky ID with mobile account

I have the same problem. I can not link my sky account to my mobile. Everytime it says that information is missing but it is not. What to do ?! I have tried from my phone and computer and always the same.

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@TediBest 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lw2023 This message was authored by: Lw2023

Re: Cannot link Sky ID with mobile account

I'm all sorted now ! Thanks everyone for their help !

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