Cannot link Sky ID with mobile account

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Phoneuser22 an invite to chat.

[Lisa-P1987]

Update - Spoken to @Phoneuser22 and after a check, we have resolved this 🙂

[Lw2023]

I am trying to do the same but struggling and keep getting that same message. 
Please can somebody from sky contact me to resolve this.

[George12354]

Please also help me with this. Thanks

[caesarome]

@George12354 @Lw2023 

To get you some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Lw2023 an invite to chat.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @George12354 an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[KARENH2202]

I still need help as missed the window to chat

[Charliesb]

I have the same problem trying to link. I used to have Sky TV & Broadband plus Sky mobile until 5 years ago but kept the Sky mobile. I have now just signed up for Sky TV & Broadband again, but using a more current email address. When I try to link my mobile to my new account I repeatedly get the same "Whoops" message as others have. Help please

[caesarome]

@Charliesb 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Charliesb  an invite to chat.

[TediBest]

I have the same problem. I can not link my sky account to my mobile. Everytime it says that information is missing but it is not. What to do ?! I have tried from my phone and computer and always the same.

[caesarome]

@TediBest 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lw2023]

I'm all sorted now ! Thanks everyone for their help !