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Discussion topic: Cannot link Sky ID with mobile account

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This message was authored by Jackbn94 This message was authored by: Jackbn94

Cannot link Sky ID with mobile account

I am trying to link my new Sky mobile account with my existing Sky TV account. Everytime I put in my details I get an error page.

"Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later."


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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Update - Spoken to Jackbn94, after a quick check, and a setup link, the customer is all set 🙂

Thanks

Lisa - Sky Tech Team Expert

View this Answer within the discussion

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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Jackbn94 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat 🙂 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Update - Spoken to Jackbn94, after a quick check, and a setup link, the customer is all set 🙂

Thanks

Lisa - Sky Tech Team Expert
This message was authored by nathan0101 This message was authored by: nathan0101

Re: Cannot link Sky ID with mobile account

I'm getting the same and it's doing my head in, launched a complaint and heard nothing, not happy fed up with calling them

 

This message was authored by Saxon18518 This message was authored by: Saxon18518

Re: Cannot link Sky ID with mobile account

I'm having the same issue as jackbn94 but I'm trying to link my sky ID to my sky mobile account 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Saxon18518 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

Hi there, thank you for escalating this. We have sent an invite to nathan0101.

This message was authored by Addie15 This message was authored by: Addie15

Re: Cannot link Sky ID with mobile account

Posted by a Sky employee

We have also sent an invite to Saxon18518. Thank you.

This message was authored by Daz1171 This message was authored by: Daz1171

Re: Cannot link Sky ID with mobile account

Getting the same issue. Just says there has been an error. Have tried the virtual assistant but this has been no help

This message was authored by nathan0101 This message was authored by: nathan0101

Re: Cannot link Sky ID with mobile account

Tell me about it, was given 3 different links which don't work I've given up on it

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link Sky ID with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Daz1171 @nathan0101 

To get you some help with this I have escalated your posts to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Brodie2013 This message was authored by: Brodie2013

Re: Cannot link Sky ID with mobile account

I'm having the same issue. My sky says account has been linked but not showing on the account. This is my 2nd iPad and only showing the first one bought years ago. I can't activate my sim due to this

This message was authored by nathan0101 This message was authored by: nathan0101

Re: Cannot link Sky ID with mobile account

I got them to delete my account at old address and my sky I'd is linked to my account and it still don't work.

All this to activate a sim card, too stressful for me I've given up on it

This message was authored by nathan0101 This message was authored by: nathan0101

Re: Cannot link Sky ID with mobile account

So did I dude 4 times

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