Cannot link Sky ID with mobile account

[caesarome]

@Paul.kestley87 

Are you also having linking issues and would you like Sky's messaging team to get in contact about this ?

[Paul.kestley87]

Yes please 

[caesarome]

@Paul.kestley87 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Amem]

Hi. 

I am also having issues. I have reinstalled the app and now can't link my mobile account within the sky app (I can see all my other information though). 

Please can you help?

Thanks 

[Paul.kestley87]

Hello I've not seen this chat bubble  yet

Please can you advise 

[caesarome]

@Amem 

I have alerted Sky to your post so look out for the chat bubble at the bottom of this page.

@Paul.kestley87 

I have alerted them to your post here,

[bulletpl]

I am also getting the 'whoops theres been an error ..... please try later' message when trying to link my mobile account via the app (I cant see an option to do this via my desktop / browser). Its been happening for 4 days now. Can anyone advise what I need to do please? TIA

[caesarome]

@bulletpl 

Have you tried here:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[bulletpl]

@caesarome  Hi. I have read the article on that link but I dont see any instructions on there to actually link the account. I found a link to do it on the desktop site but I am getting the same error message

[caesarome]

@bulletpl 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @bulletpl.

[angieb3105]

angieb3105 - I cannot link my mobile account to my sky ID, everytime I go through the motions and enter surname.postcode and last6 account digits, I get an error message telling me "we are having problems at the moment,please try later" This has been going on for at least 6 weeks, even though sky have told me that my email address is common to both my accounts. I have an email account with two numbers, but no data on app or PC. Can anyone shed a light please.      Trev

[caesarome]

@angieb3105 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to angieb3105.

[MissMerily]

I'm also having  problems linking my Sky Mobile account with my Sky ID. I'm getting  the same error message too 🫤